At Acme Acorn Store, we take pride in delivering premium door hardware solutions worldwide with reliable shipping and a customer-friendly returns policy. Below you’ll find all the details about our shipping options, delivery timelines, and return procedures.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) from our warehouse in Savannah, Georgia.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Recommended for time-sensitive orders
    • Includes tracking information
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Requires order value of $50 or more
    • Includes basic tracking

Note: We currently ship to most countries worldwide, with exceptions for some Asian regions and remote areas. During checkout, our system will confirm if we can deliver to your location.

Returns & Exchanges Policy

We stand behind the quality of our premium door hardware components including door closers, hinges, latches, and other essential hardware. If you’re not completely satisfied, we’ll make it right.

Return Eligibility

  • Returns accepted within 15 days of receiving your order
  • Items must be unused and in original packaging
  • All original tags and protective coverings must be intact
  • A copy of your order confirmation or receipt is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Door thresholds showing signs of installation or wear
  • Custom or special-order items (these are final sale)

How to Initiate a Return or Exchange

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you wish to return
  3. Receive return authorization and shipping instructions from our Savannah-based team
  4. Package your return securely using the original packaging when possible
  5. Ship your return to our warehouse (return shipping costs are the customer’s responsibility)

Return Shipping Information

  • Standard Shipping Returns: Use DHL or FedEx for fastest processing
  • Free Shipping Returns: May use EMS or other trackable service

Important: We strongly recommend using a trackable shipping service and purchasing shipping insurance. Acme Acorn Store is not responsible for return packages lost in transit.

Refund Processing

  • Refund Timing: Processed within 3-5 business days after we receive your return
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Depending on your financial institution, it may take 5-10 additional business days for the refund to appear on your statement.

Exchange Process

For exchanges of the same value:

  • Follow the standard return process above
  • Clearly indicate in your return request the replacement item needed
  • We’ll ship your replacement once we receive the original item

For exchanges of different value: We’ll process a refund for the returned item and charge separately for the new item.

Damaged or Defective Items

If you receive a damaged or defective product (which is rare with our precision-engineered hardware):

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or defect
  3. We’ll arrange for a replacement or refund at no additional cost to you

Return Shipping Address

After receiving return authorization, ship your package to:

Acme Acorn Store Returns
302 Tuten Avenue
Savannah, US 31415
United States

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Acme Acorn Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Details:
– Product Name: [Product Name]
– SKU/Item Number: [If available]
– Reason for Return: [Please specify: wrong item, defective, changed mind, etc.]
– Preferred Resolution: [Refund or Exchange for (specify replacement item)]

I have reviewed the return policy and confirm the item is in its original condition with all packaging intact.

Please provide return authorization and shipping instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

For any questions about our shipping or returns policy, contact our knowledgeable team at [email protected]. We’re committed to ensuring your complete satisfaction with our premium door hardware solutions.