Welcome to Acme Acorn Store’s FAQ section! We’ve compiled answers to common questions about our premium door hardware products, shipping policies, and more. Can’t find what you need? Our Savannah-based team is always happy to help at [email protected].
Product Questions
What types of door hardware do you specialize in?
We specialize in premium door hardware including:
- Door closers
- Door components and hardware
- Door hinges
- Door latches
- Door thresholds
- Gate hardware
- Gate latches
Are your products suitable for both residential and commercial use?
Absolutely! Our door hardware is designed to meet the needs of both residential and commercial applications. Whether you’re upgrading your home’s entryway or working on a large-scale building project, we have the premium components you need.
How do I choose the right hinge/latch/closer for my door?
Selecting the right hardware depends on your door type, weight, and usage requirements. We recommend:
- Measuring your door dimensions carefully
- Considering the frequency of use (residential vs. commercial)
- Determining your aesthetic preferences
- Checking compatibility with your existing setup
Shipping & Delivery
What shipping options do you offer?
We offer two reliable shipping methods:
- Standard Shipping ($12.95) via DHL or FedEx with tracking (10-15 days after dispatch)
- Free Economy Shipping via EMS with tracking for orders $50+ (15-25 days after dispatch)
Do you ship internationally?
Yes! We ship our door hardware solutions worldwide, excluding some remote areas and parts of Asia. International customers should note that delivery times may vary slightly due to customs processing.
How can I track my order?
Both our shipping methods include tracking. You’ll receive a tracking number via email once your order is dispatched. Use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. If any product doesn’t meet your expectations, you may return it in its original condition for a refund or exchange. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we typically process refunds within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard encryption to protect your payment information. You can also choose to pay through PayPal for an additional layer of security.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
Technical Support & Installation
Do you provide installation instructions with your products?
Yes, our products come with detailed installation instructions. Many also include hardware templates for precise installation. For complex installations, we recommend consulting with a professional.
What if I need technical assistance with a product?
Our knowledgeable team can provide technical support for all our door hardware products. Contact us at [email protected] with your questions—we’re happy to help!
Still have questions? We’re here to help! Reach out to our friendly customer service team at [email protected] or call us at our Savannah headquarters. Your satisfaction with our premium door hardware is our top priority.